FAQ

  • Do I need a smart phone and dependable access to the internet for my treatment?
    Yes. You must have a smartphone and internet access to be in our program
  • Does the doctor’s visit cover my prescription cost as well?
    No. your prescription cost is separate from your visit
  • Do I have to pay the monthly fee for the program even if I’m not due for a refill?
    Yes, Your monthly program fee (Every 28 days) is due every month for the duration of the program even if you are not due for a refill on the  payment due date.
  • Can I work out a payment plan?
    Absolutely. Please call us at 800-996-3272 x1 and we can discuss payment options for your treatment
  • How does the program work?
    Please click here to learn about our comprehensive program
  • Does your program take insurance, Medicare and/or Medicaid?
    No insurance, Medicare and Medicaid included, recognizes a program as innovative as this one. We are, unfortunately, required to operate on a cash basis. We can assist you with payment options.
  • Why do you use one specific pharmacy?
    We have found, for the privacy, respect, and treatment of our clients, it is best if we only work with a pharmacy that practices Corresponding Responsibility. We have partnered with Giant Genie to ensure prompt and cost-effective service.
  •  How long before my script will be called in?
    Please allow up to two hours before checking with the pharmacy concerning your prescription
  • I have specific questions about my refills.
    Please contact us at 800.996.3272 Ext 2 for additional information. Our business hours are Monday -Friday, 9 AM to 5 PM
  • What is prior authorization?
    Prior authorization is a requirement that your physician obtain approval from your health insurance plan to prescribe a specific medication for you.
  •  I am a new patient. Please explain how my first telemedicine call will take place?
    Your first telemedicine call will take place at 12:25 PM. You will use your smartphone and your data connection to attend this online meeting.
  • I prefer Subutex. Can I get Subutex?
    No
  •  Suboxone® gave me sores in my mouth. Can I get Subutex?
    No
  •  Suboxone® gave me headaches. Can I get Subutex?
    No
  •  Suboxone® gave me a rash? Can I get Subutex?
    No
  •  I have a Suboxone® allergy. Can I get Subutex?
    No
  •  I need more than 16 mgm/day. Can I get a higher dose?
    No
  •  I’m already on a higher dosage, can i transfer to your program and keep my dosage above 16 mgm/day?
    No
  • I’m on a benzodiazepine prescribed by another provider. Does this allow me to continue my benzodiazepine beyond your 90-day mandatory taper for benzodiazepines?
    No
  •  What happens if I skip my requested drug screen?
    You will be placed in our count down protocol and will receive fewer doses each prescribing event until you either get in compliance or leave the program as it’s kind of hard to go to the pharmacy every single day.
  •  I tested positive for Cocaine (or any other illegal or non-prescribed controlled substance) and was referred for mandatory counseling. What happens if I skip the counseling?
    You will be placed in our count down protocol and will receive fewer doses each prescribing event until you either get in compliance or leave the program as it’s kind of hard to go to the pharmacy every single day.
  •  I didn’t attend my required, every 28-day broadcast with my provider. What will happen?
    You will be placed in our count down protocol and will receive fewer doses each prescribing event until you either get in compliance or leave the program as it’s kind of hard to go to the pharmacy every single day.
  •  I didn’t pay my fee. What will happen?
    In 72 hours, your position will be given to another patient. There is a waiting list for suboxone treatment. You can always try to come back as a new patient.
  •  Is counseling required to be in the program?
    Yes
  • Am I responsible for getting a physical examination after my intake with Dr. Raad?
    Yes. Free physical exams are provided in the office. Alternatively, you can have your primary care provider fill out the following form: Physical Exam Form
  • Am I responsible for providing a tracking number when I send my Drug test back?
    Yes. Please save the tracking number of the package. You will be prompted to enter this number while filling out your Weekly encounter form.